RETURN POLICY

HOW TO MAKE A RETURN

1. Contact us (info@selfthelabel.com.au) to let us know what you would like to return, why and if you would like a credit note or refund. We will then provide you with an RA number and our returns address.
2. Fill out your returns form. Please note that if the returns form is not correctly filled out, your return can take longer to be processed.
3. Ensure the garment is in original condition with tags attached
4. Package up your item securely and send back within 14 days of dispatch using a traceable service. International orders needs to be returned to within 21 days of dispatch. Items are to be sent back to Self. the Label at the cost of the customer. All online orders will need to be returned to the head office. We do not accept in person returns. 

PLEASE NOTE: Products marked as "Sale" is a Final Sale item. These can not be returned.

If you believe you have received a faulty item, please send imagery of the item, order number and contact details to info@selfthelabel.com.au. We will then assess the situation and work out the best solution.

If at any stage SELF. THE LABEL assess the return as unsuccessful the item will be returned to the customer.

PROCESSING A REFUND

Please allow up to 7 working days upon us receiving your parcel to complete the process of your return.

We recommend you send your item back using a traceable service so you know when we’ve received it. Your can always contact us to double check. Unfortunately SELF. THE LABEL cannot be held responsible for parcels without tracking that have not been received back.

SELF. THE LABEL can only refund the amount back to the original payment information used while placing the order. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.

CREDIT NOTES